Your Lifeline for Unexpected Situations: 24/7 Emergency Services

When an emergency strikes, timely and reliable assistance can make all the difference. At One Source Home Services, we understand that urgent issues require immediate attention, and we’re dedicated to providing round-the-clock emergency services to ensure your home remains safe and functional. Here’s what you need to know about our 24/7 emergency services, including the types of emergencies we cover, our response time and procedures, and how you can reach us when you need help most. 

Types of Emergencies Covered 

 

Heating Emergencies

• Furnace Failures: If your furnace stops working, leaving you in the cold, we’ll quickly assess and repair the issue to restore warmth to your home. 

• Boiler Problems: Issues with your boiler, such as leaks or malfunctions, can disrupt your heating system. We provide prompt repairs to get your boiler back in working order. 

• Heat Pump Failures: Whether it’s a sudden breakdown or inefficient performance, our technicians will diagnose and fix heat pump issues to maintain your comfort. 

 

Cooling Emergencies 

• Air Conditioning Failures: A malfunctioning air conditioner can lead to uncomfortable and potentially unsafe conditions during extreme heat. We’ll swiftly address and repair your AC to ensure a cool and comfortable environment. 

• Refrigeration Issues: Problems with your refrigerator or freezer can lead to food spoilage. We offer emergency repairs to prevent loss and keep your food fresh. 

 

Plumbing Emergencies 

• Burst Pipes: Burst or leaking pipes can cause significant water damage. Our emergency plumbing team will quickly locate and repair the leak to prevent further damage. 

• Clogged Drains: Severe clogs that disrupt your plumbing system require immediate attention. We provide efficient solutions to clear blockages and restore proper drainage. 

• Water Heater Failures: Whether your water heater is leaking or not producing hot water, we’ll address the issue promptly to ensure you have access to hot water. 

 

Electrical Emergencies

• Power Outages: Sudden power outages can be caused by various issues. Our team will diagnose the cause and restore power as quickly as possible. 

• Electrical Short Circuits: Short circuits or electrical faults can pose serious risks. We’ll investigate and fix these issues to ensure your electrical system is safe and operational. 

• Flickering Lights: Persistent flickering lights can indicate underlying electrical problems. We’ll inspect and repair your system to eliminate these issues. 

 

Carpentry Emergencies

• Structural Damage: Emergency carpentry services are available for urgent repairs to structural damage caused by accidents, weather, or other unforeseen events. 

• Door and Window Repairs: Issues with doors or windows that compromise security or functionality are addressed promptly to ensure your home remains secure. 

Response Time and Procedures 

1. Rapid Response: We prioritize emergency calls and strive to arrive at your location as quickly as possible. Our goal is to minimize disruption and address your emergency promptly to restore normalcy. 
2. Initial Assessment: Upon arrival, our skilled technicians will perform a thorough assessment of the situation. They will identify the problem, explain the necessary repairs, and provide an estimate before starting any work. 
3. Efficient Repairs: We use advanced tools and techniques to efficiently address the emergency. Our technicians are trained to handle a wide range of issues, ensuring that repairs are completed effectively and safely. 
4. Customer Communication: Throughout the process, we maintain clear communication with you, keeping you informed of the progress and any additional steps required. Our aim is to ensure you are fully aware of the work being done and the status of your repair. 
5. Post-Service Check: After completing the repairs, we conduct a final inspection to ensure everything is functioning correctly. We also provide guidance on any preventative measures or follow-up actions needed. 

Contact Information and Process for Requesting Emergency Service 

24/7 Availability

Our emergency services are available around the clock, every day of the year, including weekends and holidays. No matter when an emergency occurs, we are ready to assist you. 

How to Contact Us: 

• Phone: Call us directly at (705) 690-3239 for immediate assistance. Our phone lines are open 24/7 to take your emergency call. 

• Text: For non-urgent requests or updates, you can also text us at (705) 710-8580. 
• Email: Send an email to csr@onesourcehome.ca if you prefer written communication. While email is not the fastest option for emergencies, we will respond as quickly as possible. 

Requesting Service 

• When you contact us, provide a brief description of the emergency, including the nature of the issue and any relevant details. This helps us prepare for your specific situation and ensure we have the necessary tools and parts on hand. 
• Our customer service team will prioritize your request and dispatch the appropriate technician to your location. 

Follow-Up

• After addressing the emergency, we follow up to ensure that you are satisfied with the service and to check if any additional assistance is needed. Your satisfaction and safety are our top priorities. 

At One Source Home Services, we are committed to being your trusted partner in times of crisis. Our 24/7 emergency services are designed to provide swift and effective solutions to keep your home safe and comfortable. Reach out to us any time, and we’ll be there to help you through your emergency with professionalism and care.